Complete IT Support
Our specialty is delivering undeniably expert IT solutions in a friendly and personal service model. We solve your problems, cut your costs, and ensure you’re absolutely delighted by your experience working with our team.Read more
"We have used ProTech IT services!"
We have used ProTech IT services for about a year now and we are very happy with the quality of work along with the professionalism shown at all times. We had tried a few IT companies over the past five years with poor performance, lack of professionalism, and inadequate experience with our network hardware. ProTech IT showed great knowledge on our hardware along with very fast response times. So far all recommendations for upgrades, course of action, or repairs have gone very well with much improved server performance. ProTech has also worked with our budget for all projects ensuring that we choose the correct hardware based on our needs, rather than looking to spend the entire budget. With great feedback, instant response time, and friendly advice, we are very pleased with their performance and plan to use ProTech IT for many years to come.
"ProTech provides us with a diversified group of engineers all familiarized with our systems."
ProTech provides us with a diversified group of engineers all familiarized with our systems. I like the fact that four to five of their techs know our systems at any given time and are very professional and capable to handle all issues. Through the years they have added value to our business due to their knowledge, management of our equipment and professional dealings with all our users. I would feel comfortable referring them to any company in need of their service.
"We are loyal ProTech IT Solutions clients."
We are loyal ProTech IT Solutions clients. Our business is small, but they treat us like we’re a VIP customer with quick, smart service. They keep us up-to-date and hook us up with exactly the right technology to keep us efficient and productive. Plus, we have the peace of mind of knowing that ProTech has our system backed up just in case. ProTech has stuck with us, and we are sticking with them.
"ProTech IT has been our IT service provider for the past five years."
ProTech IT has been our IT service provider for the past five years. Mr. Abraham and his staff are dedicated professionals who respond immediately to disruptions and problems with our computer and IWB systems. Whether on site or remotely, the Pro-tech team provides solutions and proactive suggestions to keep our MIS system active and current.
"Paul is having printing"
Thank you for expertise and efficiency!
"Set up Quickbooks company files to use Multi – User mode"
Andrew is the best and always fixes our problems quickly.
"Assistance updating application"
Quick response. Problem solved
"Craig is unable to log in remotely"
Thanks for prompt attention to resolving issue.
"Vijay needs Duo reactivated"
They are absolutely good when it comes to resolving concerns in a timely manner. They are on top of all issues until resolved in considerably less time, so that there wont be any disturbance in our operations.
"Craig Samson needs 2 monitors on his RDS session"
Andrew was readily available to resolve ongoing remote connection issues, and when he saw it could not be resolved immediately he suggested I continue working without him controlling my computer until he could get answers needed.
Have A Problem With Your Current IT Services?
Have too many serious IT problems eroded your confidence in your provider's technical skills? Are you losing trust in your provider's integrity and honesty?
Do you feel that no one is really looking at your requests? Do you often receive a response the next day? Is your IT service provider slowing down your company's ability to get work done?
What evidence do you have that your IT environment is secured? Do you know if your data is actually backed-up? Are you sure your remote workers are secure?
Return On Investment
Are you questioning the value you receive for the cost of IT? Not sure how much you should be spending? Is there a better way to manage your IT needs?
We're Here To
Solve Your Problems...
Having The Right NY Metro Area IT Support Partner Can Change Everything
ProTech IT Solutions: trusted computer support for businesses throughout the New York tri-state area. Headquartered in White Plains, NY, we service businesses in Westchester County NY, Fairfield County CT, NYC, and all of New Jersey.
We’re proud to also service clients throughout the Minneapolis, MN area! Your business can save money and time today with ProTech IT Solutions’ managed services, network solutions, IT support and more.
Here is how we do it
24 x 7 x 365 Support
- Contact us for help at any time.
- Immediate response during
- All client's senior managers have our owner's mobile number for any time access.
- Continuous network security monitoring to prevent intrusion.
- Remote work is monitored and secured.
- All data is backed up and secured.
- Experienced Certified Engineers.
- Premier Support from Leading Hardware and Software Vendors.
What Makes ProTech IT Solutions Different?
We Take a Personal Approach to Delivering Expert IT Support
We Keep You Running
Don’t worry about your network being down at awkward times anymore. With ProTech IT Solutions’ 24/7 monitoring, you can trust your network will be running when you need it.
We Delight Our Clients
Customer satisfaction is our top priority. We pride ourselves in providing white-glove service with every customer interaction.
All items are detailed, so it is clear what you are paying for. Enjoy peace of mind with a predictable cost.
We Maintain Seamless Communication
Client satisfaction and communication are key. Quarterly business reviews and meetings ensure that we meet your expectations.
We’re Available When You Need Us
Our team is well equipped to support your IT environment remotely. Local resources are also available for site visits.
We Help You Focus On What’s Important
With the basics of your company all under control, you can focus on more profitable ventures for your company.
See What ProTech IT Solutions Clients are Saying
Avoid the Headache of Managing Your IT Internally
With our managed IT services offering, we plug our complete IT department program into your businesses to take IT completely off of your plate.
At ProTech IT Solutions, we've designed our managed services offerings to give businesses like yours the benefits of having your own in-house IT department—at a fraction of the cost and with none of the headaches that normally come with it. All of your routine IT tasks—from new employee onboarding, to help desk support to vendor management, backups and disaster recovery—are provided with a fixed, predictable monthly cost.Learn More About Managed IT
Need help with an upcoming project?
Let’s work together to get it done on time and on budget. At ProTech IT Solutions, we understand you need dependable support you can turn to—not someone who you have difficulty even getting on the phone with. We offer a wide range of project and consulting services for you to choose from, whether you're looking for a major infrastructure upgrade, strategic IT planning or something far smaller in scale, we've got the experience and expertise to help.Learn More About IT Projects
Frequently asked questions
8:30-5:30 main hours, and 7x24 after hours support.
During normal business hours: Immediate response to phone calls, 60 minutes via email. After hours, 1 hour response time.
We fully support many clients across the USA. If we are not in your remote location, we have a partner network to support your needs.
We customize the new hire onboarding process to fit your IT needs.
We implement diverse security tools that enhance the protection of your network and applications (Duo, Sophos, etc.) We also assist with Cybersecurity Audits.
Our help desk provides technical support for a variety of IT needs, including software and hardware problems, network connectivity, and email issues.
We have helped many clients move their on-premise IT into the cloud.
We are known for our client's ability to call us any time and we will respond. All our client's senior management has our owner's mobile number and can call him at any time. Our team provides 7 x 24 coverage and monitors any requests (phone or email) for after hours, holiday, and weekend requests.
We manage our client’s laptops/desktops/Servers through our remote monitoring tools. This allows us to apply updates and proactively review any alerts generated. We manage firewall configurations, administration, support, and installation.
Yes. We are the go-to team for our clients for any technology issue or question. If we cannot resolve the problem quickly, we will call the software vendor on behalf of our clients to resolve the issue/answer the question.
We have clients spread across the US. If we are not in your location, we have a partner network to support your needs.
We offer remote and on-site support services. With the remote service, if we are unable to solve the problem, we will come directly to your site.